about US
Our Mission
At Tech Support Squad, our mission is to deliver reliable, affordable, and top-quality tech support with a personal touch. Serving customers and small businesses across Central and Northern Virginia from Charlottesville to Northern VA. We treat every client like a neighbor and every problem, big or small, with the same care and attention we’d give our own family. Whether it’s troubleshooting, setup, or advice, we’re here to make technology work for you.
John Francis
CTO & COO
With more than 25 years of experience in IT customer engagement and operations support, John brings strategic insight and hands-on expertise to the Squad. His focus is on delivering seamless, effective solutions that exceed client expectations.
Amanda Thompson
Program Manager\IT Support Specialist
Amanda is dedicated to ensuring that every client receives top-tier technical support coupled with outstanding customer service. Her goal is to make technology accessible and stress-free for all our neighbors and local businesses.
Louise Coleman
Founder & CEO
Louise leads Tech Support Squad with a clear vision: to provide our community with high-quality, affordable, and customer-focused tech support. Her leadership drives our commitment to treat every client like family.